“We do, at our discretion, utilize depot-level facilities for repair on both iOS devices and Macs that may be beyond the scope of a local Apple store for any reason, including volume in-store.”įinally, the report doesn’t indicate which software tools are required for repairs, but says that Apple “confirmed that at least some repairs can be completed in-store, if not all. “Apple stores have all of the software and hardware they need to successfully accomplish repairs on the new MacBook Pro,” a source said, elaborating on the denial. The new report also adds that, with its checks within Apple corporate, the report is “unequivocally” wrong. The exchanged units are then sent to Apple engineers to be evaluated. Deliveries have been conveniently pushed to June 6 or later in the United States, just a day after Apple’s WWDC keynote, indicating refreshed models might be unveiled during the keynote.
Now, AppleInsider reports that the initial report is not accurate, and added that, following checks with stores, most of the service inquiries for the late-2016 MacBook Pro are either “exchanged on the spot” within 10 days of original purchase, or replaced by the Apple Store at the discretion of Apple corporate. Shipping times for Apple’s 15-inch MacBook Pro with Touch Bar have slipped from same day to 3-5 business days in many countries. It was meant to be upgraded on December 13, 2016, but apparently has not been. The report says that the retail stores, as well as authorized service venues, which use the “Apple Service Toolkit” have not seen the toolkit updated to support the new hardware. Apple launched the new MacBook Pro lineup in late-2016, but a report has suggested that Apple retail stores are unable to repair the laptop on site.Īccording to Macotakara, Apple retail stores apparently do not have the appropriate diagnostics tools in place to start the repair process.
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